Question 1

How do I create an Aerlinked account?

Accepted Answer

Open Aerlinked, choose Sign Up, enter your business email and required details, verify your account if prompted, and complete your workspace setup. Use an email address you control and accurate business information.

Question 2

What should I do after signing up?

Accepted Answer

Start by defining the type of business or professional contact you want to reach. Run a lead search, review the public business context, unlock a relevant record, save it to CRM, assign an owner and create the next follow-up task.

Question 3

Does Aerlinked provide free leads?

Accepted Answer

Aerlinked may provide free daily, introductory or promotional lead credits depending on the current plan or offer. Availability, limits and expiry are shown inside the account or on the applicable pricing page.

Question 4

Do I need a payment card to start using Aerlinked?

Accepted Answer

A card may not be required for free access where a free plan or promotional offer is available. Paid plans and some upgrades require a valid payment method. The checkout page will show the exact requirement before purchase.

Question 5

What types of businesses can use Aerlinked?

Accepted Answer

Aerlinked is designed for founders, small and medium businesses, sales teams, agencies, consultants, service providers and other organisations that need business lead discovery and practical CRM workflows.

Question 6

Can I use Aerlinked on a mobile phone?

Accepted Answer

Aerlinked public pages and supported dashboard experiences are designed to work across desktop, tablet and mobile browsers. Some data-heavy administration or bulk workflows may be easier on a larger screen.

Question 7

How does Aerlinked lead search work?

Accepted Answer

Use available filters such as business category, industry, location, organisation or professional role. Review the visible business context before using a credit to unlock restricted contact fields.

Question 8

What happens when I unlock a lead?

Accepted Answer

An eligible credit is consumed and the restricted fields available under your plan are revealed. The record can then be saved or managed in CRM, subject to your organisation settings and permitted-use rules.

Question 9

What is an Aerlinked credit?

Accepted Answer

A credit is a service-use entitlement that may be used for a qualifying action such as unlocking restricted lead details. Credits are not money, stored value or a transferable financial instrument.

Question 10

Will I be charged another credit for the same lead?

Accepted Answer

Aerlinked may apply duplicate-protection rules for the same user or authorised organisation. Where the record is already available under those rules, another credit may not be consumed. The actual behaviour depends on the plan and organisation settings.

Question 11

Can other users in my organisation see a lead I unlocked?

Accepted Answer

Where organisation sharing is enabled, eligible team members may receive access to a record already unlocked by another authorised user. Access depends on organisation membership, permissions and current plan rules.

Question 12

Are all Aerlinked lead details guaranteed to be accurate?

Accepted Answer

No business dataset can guarantee that every field is always complete, current or deliverable because professional information changes. Review important details before relying on them and report inaccurate, outdated, duplicated or mismatched records.

Question 13

How do I report an incorrect lead record?

Accepted Answer

Use the lead-quality or correction route on the Contact Us page. Include the Aerlinked record reference, the field believed to be incorrect and supporting business context. Do not send unnecessary sensitive information.

Question 14

Can I download the complete Aerlinked database?

Accepted Answer

No. Aerlinked does not permit users to download, scrape, bulk copy or reconstruct the complete raw lead database. Access is provided through controlled search, preview and unlock workflows.

Question 15

Is CRM included with Aerlinked?

Accepted Answer

Aerlinked is designed to connect lead discovery with practical CRM functionality. Available CRM features and limits may depend on the current plan, account type and product configuration.

Question 16

How do I add a contact to CRM?

Accepted Answer

You can save an eligible unlocked record or add an authorised contact manually. Add only information you are permitted to use and avoid unnecessary sensitive data in contact fields or notes.

Question 17

What is a contact owner?

Accepted Answer

The contact owner is the user responsible for managing the relationship and next action. Clear ownership helps prevent duplicate outreach and missed follow-ups.

Question 18

What information should I put in CRM notes?

Accepted Answer

Record relevant professional context, meeting summaries, agreed next steps and useful relationship information. Do not store passwords, OTPs, full payment credentials, identity documents or unnecessary sensitive personal information.

Question 19

Can I import my own contacts?

Accepted Answer

Where the import feature is available, you may upload contacts you are authorised to process. You remain responsible for lawful collection, notices, accuracy, opt-outs and source restrictions.

Question 20

Can I export CRM contacts?

Accepted Answer

Where your plan and permissions allow export, you may export authorised CRM records for lawful business use. Protect exported files and delete them when no longer needed or authorised.

Question 21

How do I delete a CRM contact?

Accepted Answer

Use the available delete or archive action if your permissions allow it. Some information may remain temporarily in backups, audit records, suppression lists or legal holds according to applicable policy and law.

Question 22

How do I create a deal?

Accepted Answer

Create a deal when there is a real commercial opportunity. Add a clear name, owner, stage, expected value, expected date and the related contact or organisation.

Question 23

What is a deal stage?

Accepted Answer

A deal stage represents the current position of an opportunity in your sales process, such as identified, contacted, qualified, proposal, negotiation, won or lost. Use stages consistently so the pipeline remains meaningful.

Question 24

What should I enter as the deal value?

Accepted Answer

Enter the reasonable expected commercial value of the opportunity using your organisation's agreed method. Avoid inflating values, and update the amount as the opportunity becomes clearer.

Question 25

How do I create a follow-up task?

Accepted Answer

Create a task from the contact, deal or task area, add the action type, owner, due date and useful context. Use a specific action such as call, email, meeting, proposal or review.

Question 26

What happens when a task becomes overdue?

Accepted Answer

An overdue task remains open until completed, rescheduled or cancelled. Review overdue work regularly so important contacts and opportunities do not remain unattended.

Question 27

Should I mark deals as won or lost?

Accepted Answer

Yes. Closing deals accurately improves pipeline clarity, forecasting and future analysis. Add a reason or note where helpful, particularly for lost opportunities.

Question 28

How do I invite a team member?

Accepted Answer

An authorised organisation administrator can invite eligible users through the available team or organisation settings. Use the person's business email and assign only the permissions needed.

Question 29

What are roles and permissions?

Accepted Answer

Roles define what users can view or change, such as contacts, deals, billing, exports or administration. Follow least-privilege principles and review permissions when responsibilities change.

Question 30

Why are users with the same business domain grouped together?

Accepted Answer

Aerlinked may use verified business domains to support organisation grouping, shared access, ownership and duplicate-protection controls. Final grouping remains subject to verification and organisation settings.

Question 31

What should I do when a team member leaves?

Accepted Answer

Remove or suspend the user's access promptly, revoke active sessions or credentials, and reassign important contacts, deals and tasks. Preserve records needed for business continuity or legal obligations.

Question 32

Can team members share contacts and deals?

Accepted Answer

Yes, where organisation permissions allow it. Sharing should remain limited to authorised users with a legitimate business need.

Question 33

Where can I see my current plan and credit balance?

Accepted Answer

Open the account, subscription or billing area in the dashboard. The exact labels may vary, but the page should show your plan, billing status, available credits and renewal details.

Question 34

How do I upgrade my plan?

Accepted Answer

Choose an available plan from the pricing or billing area and review the price, billing period, included credits, features, taxes and renewal terms before confirming.

Question 35

How do I cancel a recurring subscription?

Accepted Answer

Use the available cancellation control in the billing area before the next renewal date. Cancellation normally stops future renewal but may not immediately end access already paid for, subject to the plan and applicable law.

Question 36

Where can I find my invoice?

Accepted Answer

Invoices should be available from the billing or transaction area where supported. For assistance, contact Hello@aerlinked.com with your registered email and transaction reference.

Question 37

What happens if a payment fails?

Accepted Answer

Aerlinked or its payment provider may retry the charge or ask you to update the payment method. Paid features may be restricted, downgraded or suspended if the payment remains unsuccessful.

Question 38

Can I request a refund?

Accepted Answer

Refund eligibility depends on the applicable Refund Policy, plan, transaction, service use and mandatory law. Submit the billing reference, date, amount and reason for review. Do not share full card details.

Question 39

Do unused credits expire?

Accepted Answer

Credits may expire at the end of the applicable plan, billing period or promotional period unless the plan specifically states that they carry forward. Check the plan details shown in your account.

Question 40

Where can I read Aerlinked's Privacy Policy?

Accepted Answer

The public Privacy Policy explains data collection, sources, purposes, sharing, retention, security and privacy rights. Regional DPDP and GDPR pages provide additional information where those laws apply.

Question 41

How can I request correction or removal of my professional record?

Accepted Answer

Use the privacy or lead-correction route on the Contact Us page or email Hello@aerlinked.com with the subject Privacy Request. Identify the relevant record and requested action without sending unnecessary identity documents.

Question 42

How do I opt out of marketing communication?

Accepted Answer

Use the unsubscribe or preference option included in the communication where available, adjust account preferences, or contact Aerlinked. Essential account, billing, security and support messages may still be sent.

Question 43

How should I protect my Aerlinked account?

Accepted Answer

Use a unique strong password, enable available multi-factor authentication, protect your devices and never share passwords, OTPs, API keys or active sessions.

Question 44

What should I do if my account may be compromised?

Accepted Answer

Change the password immediately, revoke exposed API keys or sessions where possible, notify your administrator and submit a Trust and Safety report with relevant timestamps and non-sensitive details.

Question 45

Can team members share one login?

Accepted Answer

No. Each authorised person should use an individual account. Shared credentials reduce security, accountability, permissions accuracy and audit reliability.

Question 46

Does Aerlinked sell user conversations or CRM notes to advertisers?

Accepted Answer

Aerlinked's public privacy position is that user conversations and CRM content should not be sold to advertisers. Any analytics or marketing processing must follow the Privacy Policy, applicable choices and contractual controls.

Question 47

How do I report a security vulnerability or misuse?

Accepted Answer

Use the Trust and Safety contact route or email Hello@aerlinked.com with a clear subject. Describe the affected feature, steps, impact and timestamps. Do not exploit the issue further or expose unrelated user data.

Question 48

I cannot log in. What should I check?

Accepted Answer

Confirm the email address, check Caps Lock, use the password-reset process, try a private browser window and verify that your organisation has not removed access. Contact support if the issue continues.

Question 49

I did not receive a verification email or OTP.

Accepted Answer

Check spam or junk folders, confirm the email or mobile number, wait briefly before requesting another code and ensure your provider is not blocking automated messages. Never share an OTP with another person.

Question 50

A page is not loading correctly. What should I do?

Accepted Answer

Refresh the page, check your connection, clear relevant browser cache, disable conflicting extensions and try a supported modern browser. If the problem continues, send support the page name, time, browser and error message.

Question 51

My credit balance did not update.

Accepted Answer

Refresh the account and review the transaction or unlock history. If the balance still appears incorrect, contact support with the account email, approximate time and relevant lead or payment reference.

Question 52

I unlocked a lead but some fields are still unavailable.

Accepted Answer

Not every record contains every field, and plan or source restrictions may limit what can be displayed. Review the record details and submit a lead-quality request if the expected field was incorrectly represented.

Question 53

What information should I include in a technical support request?

Accepted Answer

Include your registered email, organisation, affected page or feature, exact steps, expected result, actual result, browser or device, timestamp and any non-sensitive request or error reference.

Question 54

Can I contact businesses using Aerlinked leads?

Accepted Answer

You may use eligible professional information for genuine, relevant and lawful business purposes. You remain responsible for privacy, anti-spam, telemarketing, consent, notice and opt-out requirements that apply to the recipient.

Question 55

Can I send bulk emails to Aerlinked leads?

Accepted Answer

Untargeted mass messaging, spam, harassment and deceptive communication are prohibited. Any permitted automation must remain relevant, lawful, transparent and compliant with opt-out requirements.

Question 56

Can I resell or share unlocked lead details?

Accepted Answer

No. You may not resell, sublicense, publish, rent, broker or use Aerlinked data to create a competing database. Sharing inside an authorised organisation is limited by plan and permission rules.

Question 57

Can I scrape Aerlinked using a bot or browser automation?

Accepted Answer

No. Automated scraping, crawling, bulk copying, reverse engineering and circumvention of search, credit or access controls are prohibited unless Aerlinked provides a specific approved API or written permission.

Question 58

Can I create multiple accounts to receive additional free credits?

Accepted Answer

No. Duplicate or false accounts, fake referrals and other methods used to manipulate promotional credits or plan limits are prohibited and may lead to reversal, restriction, suspension or termination.

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